FAQs

/FAQs
FAQs 2017-04-03T16:55:59+00:00
I need my Canvas quick, can you help? 2014-09-30T09:46:37+00:00

If this is the case then please contact us before placing your order.  At times we do get very busy but we will try and accommodate you where possible.  There is also the option of paying extra for next day delivery should you wish.

Can you add text or a date/message to my Canvas print? 2014-09-30T09:42:51+00:00

Yes we can.  Please contact us with all the details.  For example, size, colour, font and location on the canvas and we can do that for you FREE of charge!

How much image is lost around the side and back of the canvas? 2014-09-30T09:38:12+00:00

That depends on the depth of the frame that you have chosen chosen: On the 1.8cm deep Classic Wrap you will lose around 3 inches per panel.  On the 3.8cm deep Premium Wrap you will lose around 4 inches per panel.

What is the minimum file size I can have for it to be of good quality? 2014-09-30T09:38:59+00:00

While we at times work with files of all sizes, typically a file size of 2 MB or greater is enough for us to work with.

Can I clean the canvas? 2014-09-23T16:19:56+00:00

Yes you can.  We advise using a soft clean duster.  If there is a more stubborn mark then you could use a slightly damp clean cloth.

Is there a special way to hang the canvas? 2017-04-03T16:56:19+00:00

All our canvas prints come ready-to-hang out of the box with saw tooth hangers as shown opposite.  All you need is a hook/nail in the wall.  With our 3 and 5 panel canvas prints you will need to do a bit of measuring/marking up to ensure the image is straight and has the correct gaps between the panels.  A spirit level, measuring tape and pencil is highly recommended to complete the job correctly.

Can I hang the canvas in the bathroom? 2014-09-23T16:01:49+00:00

We wouldn’t advise it.  The canvas artwork is a natural product and it will shrink and swell when there are significant changes in temperature or humidity.  It also shouldn’t be hung directly over radiators and other heat sources.  That been said, if you are intended to change the piece at some point in the future as people often do with canvas prints then it would be okay.

Can I hang the Canvas outdoors? 2014-09-23T15:54:15+00:00

Whilst our wall art has lamination on them, it should never be hung in direct sunlight for a long period of time.  Also, while we use a water-resistant coating it is not 100% waterproof.

Do you only print on Canvas? 2017-04-03T16:56:19+00:00

Currently we only print on canvas.  We are hoping to print our images and display them through perspex/acrylic in the near future.  We also intend to sell our images as prints only so that you can frame the print yourself in the frame of your choice.  If any of these methods interest you then please contact us and we will see what we can do.

Do you offer canvas prints any bigger or smaller than what it shows on your website? 2014-09-23T15:47:49+00:00

Yes we do.  There are so many combinations that there are literally too many to display on our website. So please contact us if you would like a canvas in a different size.

My canvas has been damaged upon arrival. What should I do? 2014-09-23T15:41:12+00:00

We try our very best to ensure your canvas arrives in perfect condition, but sometimes things do happen. Hold on to packaging, take pictures of damage and contact us as soon as possible with these details. We will then send out a replacement as fast as we can.

I’m not very happy with the print I’ve received, how do I go about returning it? 2014-09-23T15:32:41+00:00

This really depends on what is wrong with the canvas.  If there is a defect or problem with our work then please take pictures of the problem and  contact us. We are committed to making you 100% happy with your purchase and we will send you a replacement asap.

What kind of laminate/varnish do you add to the canvas? 2017-04-03T16:56:19+00:00

We use EternaCryl inkjet lamination – Matte.  There are many good reasons we use this.

  • Top quality UV fade inhibitors
  • Enhanced image quality
  • Scratch resistant – Chemical resistant
  • Easy to wipe clean
Can you print my personalised image in 3 or 5 panels? 2017-04-03T16:56:22+00:00

Yes we can.  For many images this is a very creative and excellent way to show off a treasured image. However, as some of the image gets lost around the sides and also during the cutting it would be wise to send us your image first and we can give a better idea of how practical it would be to cut the image up.

Can I change the shipping or billing address on my order? 2015-04-07T21:12:32+00:00

Yes you can.  Please email us at info@capturedcanvas.co.uk  as soon as possible and we will be able to alter the address for you.

How long will it take to make my Canvas print? 2014-09-23T14:55:19+00:00

From the time that you order and pay for your canvas print, it will take 1-3 days depending on our workload.  This also factors in the correct drying times for the ink once printed and also the varnish once applied.  Please remember this is only how long it will take to make the canvas.  You must then add delivery time to have an idea of how long it will take to be delivered.